“Hi, I’m Flo — ask me anything.”

Flo answers in seconds, any time of day: choosing a filter, walking through an install, or figuring out which cartridge you need. She’s an AI assistant and still learning, so for anything about safety or compatibility our real team will double-check. If it’s our fault, we fix it. No drama, no runaround.

Prefer a person from the start? support@thewaterfilterfactory.co.za or 021 851 0133 (office hours).

Chat with Flo

Flo opens right here in the corner of the page. No sign-in, no new tab.

Sort it yourself in two minutes

Register your filter

One minute now, no more guesswork later: we email you when a cartridge comes due, with the exact replacement linked. Works no matter where you bought yours.

Find your replacement

Know your system? Two clicks to the right cartridge. Not sure what you own? The finder identifies it with you.

Open the finder

Install help

Every system ships with a plain-language manual. Lost yours? Email us your model and we’ll send it over, or ask Flo to walk you through the install step by step.

Email us your model

Quick fixes

One-minute answers to the problems owners ask about most, taken from real customer reviews.

Mineral pots

Water spilling from the side of your mineral pot
Stop your mineral pot's tap leaking
First fill tastes odd? Set up your mineral pot properly
Green slime in your mineral pot: keep algae out

Fridge filters

Flush a new fridge filter before you drink
Fridge still says replace filter

Filter housings and cartridges

Filter housing leaking? Seat the O-ring
GAC cartridge blocking your water? Check which way up

Jugs and tap filters

Will a tap filter fit your tap?
Jug filter letting no water through? Prime it

The promise behind the support

Built right. Backed by us. Every SUPERPURE product is made to work exactly as promised, and if something isn’t performing the way it should, email support@thewaterfilterfactory.co.za or phone 021 851 0133 and we’ll sort it. No fine print. No runaround. That’s our word.